Position: Operations Supervisor
Job Function Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to finish within required specifications and in accordance with agreed policies and procedures. Build an elevated level of customer satisfaction with existing client base.
Key performance areas
• Ensure that the team complies with designated system processes in terms of file registration and updates of event statuses, including the monitoring of shipments, obtaining Marine insurance cover where required and liaising with airlines, warehouses and transporters to expedite shipments in accordance with agreed client SOP’s. • Assist the team to determine best routing requirements on export of shipments to ensure most effective transit times are achieved. Arrange and coordinate collections via approved third-party subcontractors • Assist the team in liaising with relevant entities collect cargo and origination information, buying and selling rates from relevant office and finalize, agree and arrange the shipping method with the client and international offices. • Facilitate a responsive turnaround time. • Interact with clients to keep them informed by notifying them of shipments and provide general assistance to Controllers in respect of updating Event Controls and capturing data in Cargo-wise. • Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments. • Provide general administrative support and back up to the team in ensuring client requirements are met • Establish and develop strongly valued relationships with all carriers, agents and clients with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty. • Ensure that all activities in the area of responsibility are compliant with company specific regulations • Ensure that all applicable accruals for the shipment are captured in the month that revenue is recognized for the shipment. • Ensure that accurate shipment events are captured on the system daily. • Process and follow up on estimate requests for existing client base linked to their NCR. • Coordinate and control the team. • Ensure that the team complies with designated systems processes; in terms of file registration and updates of event statuses, including the monitoring of indents, arrangement of forwarding, obtaining the necessary Insurance Cover where required and liaising with foreign offices to expedite shipments in accordance with agreed client SOP’s. • Ensuring that all invoices from service providers are requested and received on time in order for the files to be invoiced within 48 hrs after being released from customs.
• Ensure that the team interacts with clients as per defined client retention strategy and provide visible support and information in response to enquiries and queries pertaining to shipment movement, customs queries, updating and submission of client tracking, status reports and KPI’s. • Lead the team through coaching, developing and motivating subordinates including follow up of team and individual performance against targets and objectives aligned with overall company strategy.
• Matric • Logistics or similar Degree / Diploma advantageous (FIATA diploma advantageous)
Skills and experience required • Comprehensive knowledge of the forwarding and clearing industry, Incoterms and customs requirements • A minimum of 8-10 years Forwarding and Clearing experience is required with a good knowledge of Logistics/Supply Chain processes • Cargo-wise 1 • Microsoft Office – Outlook, Excel, • Exceptional Communication Skills • Decision making skills • Attention to detail • Meeting of deadlines. • Interpersonal communication skills • Supervise and lead the team as a good example • Training and upskilling for new and existing staff